Frequently asked questions

The local distributor (DSO) is responsible for handling gas outages and potential malfunctions. All malfunctions or other problems with energy supplies should be reported to the DSO.

Fill in the form and we will arrange a meeting with our Consultant, who will provide you with a savings calculation for your business.

Yes, you can change your seller free of charge.

The process of changing your seller will take up to 21 days. The date of changing the seller also depends on the termination of the agreement with your current supplier and the notice period.

Yes. Based on a signed power of attorney, we handle all formalities for you.

Yes, any business can change its seller.

This is not necessary. Switching to another seller does not require you to change your meters. Electricity will be transferred using the same cables, and the meters will be read the same way as before. You will receive one invoice.

The term of payment is 14 days from the issue date of the invoice.

To contact Customer Service use e-mail: ebok@handen.pl.

It is an online platform designed for businesses that value comfortable and modern solutions. You can use it anytime and anywhere.

You can find details on eBOK in the Terms and Conditions.

Our Electronic Customer Service is available 24/7 free of charge. It is also environmentally friendly with reduced paper consumption. The Electronic Customer Service allows easy access to documents, notifications on new invoices as well as constant monitoring of expenditures and consumption. This electronic solution will also save you time due to its user-friendly interface.

The key functionalities for our Customers include: access to account balance, monitoring gas and electricity consumption and payments, and access to current data. It also allows you to view your agreements and directly contact HANDEN.

Visit HANDEN’s website www.handen.pl and access the service by clicking the eBOK icon in the top right corner.

We have prepared a detailed eBOK manual for our customers. The manual describes step-by-step how to use each functionality.

An electronic invoice (e-invoice) is an electronic document within the meaning of the Act of 11 March 2004 on the Goods and Services Tax (complete text: Journal of Laws of 2017, item 60, as amended).

For details on the e-invoices issued by HANDEN, see the E-Invoice Terms and Conditions.

To activate or deactivate the e-invoice functionality, authorised individuals must correctly fill in and submit a written statement of consent. The statement form can be downloaded below.

If you no longer wish to receive e-invoices to your e-mail address and would instead prefer to access them via eBOK, all you need to do is sign a statement of change of the invoice delivery method. Conversely, the same applies if you wish to switch to receiving an e-invoice to your e-mail address.

All you need to do is sign a statement of change of the e-mail address.
You can download the form below.